Together, we shape memories

General FAQs

Is it safe to transact on aaoclickkare?

aaoclickkare provides online payment options for the customers to book a package or hire a service provider using their credit card/debit card. Your money is safe with aaoclickkare and will be transferred to the service provider’s account only after completion of the service. If the payment gets declined on given credit/debit card number (s), the customer will be informed as soon as possible. In such case the customer may need to speak with his/her respective credit/debit card company for rectification and/or provide alternate credit/debit card number. Should there be any error on while booking a package;

The customer should report the same within 24 hours of the incident.

Customer Support Email: support@aaoclickkare.com

Customer Service Helpline: +91 9168268658

How do I trust service providers? How do I know they are genuine service providers?

We only invite professionals who have a strong track record of service quality. We screen through a combination of media searches and reference checks. On aaoclickkare, Portfolios of service providers , Address and contact info are verified. Portfolio check ensures quality of professionals on the website. Identity verification also is being put into action.

aaoclickkare's Liability?

aaoclickkare does not accept any responsibility for third party services or service providers i.e. photographers. For example, photographers are responsible for the quality of photos. aaoclickkare is a services marketplace, helping customers to connect with suppliers. At no time shall aaoclickkare be held responsible for your acts of misdemeanor/omission and your personal affairs. For example, aaoclickkare shall not be held responsible for ensuring the safety of your personal belongings, equipment’s, etc. at any time before, during or after the completion of the service.

What if the Service provider does not show up?

In case of such an unfortunate event, aaoclickkare will try to arrange a back up on a best effort basis.

What are aaoclickkare’s service costs for this?

For the lack of better words, Its Free!. There are absolutely no hidden costs, or additional charges that aaoclickkare charges you. What you see is what you pay, and what you see is what you get. You are not expected to pay anything additional either online or offline.

What do you do to ensure I'm getting the best price and quality?

Professionals on aaoclickkare offer a competitive price based on budget, quality, and availability. Professionals are required to offer the same price on aaoclickkare as they do if you called them. If you find a lower price for the same service by the same service professional for the same date and geography on the day you place your order, let us know within 14 days and we'll match it. We'll verify the lower price and match it.

Terms and conditions:

You must have ordered pre-packaged services through aaoclickkare

You find the same service by the same service provider for the same date and geography on the day listed at a lower price on another website or directly from the professional on the day of your purchase(we may require documentation from you).

We reserve the right to deny claims or to modify these terms at any time.

What services does service provider offer for this price ?

Each package clearly lists the services on offer, the price and the Service duration. You can check availability and book the service provider instantly. You can contact Admin for any questions you have

What kind of deliverables does service provider provide ?

You can see clear Deliverable information on each package. You can see more details or request customizations if your requirement is very different. For minor increases, we recommend, you buy the package and discuss the rest with the Service provider. For eg. Additional albums, soft copies etc can be obtained on discussion and extra cost as relevant.

If I need more albums, soft copies, other services etc, what should I do ?

You can see more details or request customizations if your requirement is very different. For minor increases, we recommend, you buy the package and discuss the rest with the Service provider. For eg. Additional albums, soft copies etc can be obtained on discussion and extra cost as relevant. You pay only package price or advance on aaoclickkare. Additional deliverables can be directly procured from the service provider.

How do I check availability of Service providers

Check real time / near real time availability only on aaoclickkare. Please click on Check availability on any package and you'll be intimated on service provider availability.

How do I contact service provider?

Service provider contact details are instantly emailed to you and your details are sent to the service provider as soon as you book a package. Order confirmation carries clear information of the package booked, so its clear to both parties on whats on offer.

How do I pay ?

Aaoclickkare offers industry leading security on online payments.

Is it safe ?

Aaoclickkare works with CCAvenue, one of India's top payment gateways.

What happens if I change my mind ?

Please refer to our refund policy, which applies on all cancellations or refunds..

Does Aaoclickkare have any fee ?

We do not charge customers anything. Its Free, Zip, Zero, Zilch what have you. Aaoclickkare charges 11 to 13 percent commission to photographers.

After I pay the advance what happens to the remaining amount ?

We strongly recommend that you pay the remaining amount on Aaoclickkare after the event. We secure your payment, till the deliveries are complete and release it to the service provider. It helps everyone.

Why pay on aaoclickkare ?

1000's of customers struggle with album's and other delivery delays. Paying on Aaoclickkare ensures Service providers are paid 30 % after the event and the remaining after delivery. Secure yourself today, pay on Aaoclickkare.

How can Aaoclickkare help me find a better package/price?

You can help yourself. The platform is set up as a self service product that will help you find what you are looking for in minutes. In addition our job managers will help you wade through minor nuances like specific customizations, detailing, or any other info you are looking for. See all that you want go ahead and book in peace, finding your service provider has never been this easy.

what's a one day duration , will I be charged extra for an hour.

One day is 8 hours of shooting / service time. Minor variations will be handled by your service provider, but for significant overruns, you will be charged extra. You can discuss this with your service provider at the event in case you expect an overrun.

How can I talk to the Service Provider ? Why no contact details.

To save time at either fronts, we recommend that you shortlist down to a few service providers based on your needs. We believe you have all the information required to make your decision and the chat system will help iron out any and all other questions, if you still require a call for complex situations, just ask and our job managers will Conference you with Service providers completely free !

How do I know if service provider is available?

Click on the check availability link (coming soon) or use the chat system to leave a message to the service provider and you will know very soon. As always in case it’s an urgent requirement do reach out to our job managers and they will resolve your query asap.


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